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Head Waiter/Waitress

2 months ago

West London, United Kingdom The London EDITION Full time

Job Summary

The London EDITION is seeking a highly skilled and experienced Head Waiter or Head Waitress to join our team at Berners Tavern, a renowned restaurant located in the heart of London. As a key member of our service team, you will be responsible for delivering exceptional guest experiences and leading our team of servers to achieve outstanding results.

Key Responsibilities

  • Lead a section of the restaurant, taking charge of table service, managing orders, and ensuring seamless communication with the kitchen and management team.
  • Develop and maintain in-depth knowledge of our menu, wine list, and allergens to provide expert recommendations to guests.
  • Collaborate with the kitchen team to ensure timely and accurate food delivery, and maintain a high level of food quality.
  • Communicate effectively with guests, management, and colleagues to ensure a seamless and personalized experience.
  • Take ownership of guest feedback and concerns, resolving issues promptly and professionally.

Requirements

  • Proven experience as a Head Waiter or Head Waitress in a high-end restaurant or luxury hotel environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced team environment.
  • Strong knowledge of wine, spirits, and fine dining etiquette.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Passion for delivering exceptional guest experiences and a commitment to ongoing learning and development.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to exclusive employee discounts and perks.

Language

English (UK)