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Head of Knowledge Services Systems

2 months ago

London, Greater London, United Kingdom Oliver Wyman Full time

Job Summary

Oliver Wyman is seeking a seasoned professional to lead the development and implementation of our next-generation knowledge-focused technology products. As the Head of Knowledge Services Systems, you will be responsible for managing a team of experts to design, develop, and maintain our global technology knowledge platform.

Key Responsibilities

  • Oversee the development and implementation of a leading-edge global technology knowledge platform that provides Oliver Wyman practitioners with insights via curated sets of searchable and browseable information.
  • Take a lead role in shaping the Oliver Wyman Group vision and mission for its knowledge technologies and processes, particularly those powered by AI, while developing discrete strategy, change management, operations improvements, standards, and initiatives in line with the expectations of the Knowledge Services management team.
  • Interface with senior-level stakeholders (partners, function heads) inside of OW, building relationships, understanding their business needs, and influencing buy-in and adoption of strategic knowledge technology projects.
  • Own and lead complex projects, including related timelines, change management, benefits tracking, and budget for global implementations.
  • Oversee an Operations Team as they continuously improve and monitor our processes and reporting as relating to Research and Intellectual Capital (IC) accessibility and utility.

Requirements

  • 8-10 years of relevant experience in a financial services, management consultancy, or professional services environment.
  • Bachelor/Advanced degree(s) and strong understanding of business technology and knowledge management issues.
  • Experience in large-scale business and IT implementations to supplement strategic knowledge.
  • Proven people management experience, coordinating workflow, setting priorities, and sometimes across multiple geographies.

Skills and Attributes

  • High-level knowledge/capability in designing/developing effective communication, particularly at partner level and all-staff communications to create buy-in and continue momentum.
  • Strong intellect that will help analyze and creatively solve problems while working toward a viable solution in a collaborative environment with other teams.
  • Ability to embrace AI, both driving the change and keeping up to date with useful trends.
  • Service-focused, dedicated to meeting the expectations of stakeholders by securing effective relationships with clients and executing deliverables to the highest standards while having a dedication to continuous improvement.
  • Exceptional communication and interpersonal skills, with the ability to engage and influence senior stakeholders.
  • Ability to build compelling business cases and to demonstrate measurable results.
  • Strong people management skills and ability to manage staff in multiple geographies.
  • Strong relationship building skills and ability to build alignment among customers and key stakeholders with demonstrated experience influencing without authority.
  • Self-motivated with strong organizational, prioritization, and project management skills, able to work independently while also enjoying collaboration with cross-functional teams to create, manage, and meet deadlines.
  • Appetite for learning and idea generation and is driven to excel and grow.
  • Willing to travel.
  • Ability to work effectively in a fast-paced, deadline-driven, highly dynamic atmosphere and react quickly to changes and shifting priorities.