Senior Process Performance Executive

4 weeks ago


Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

We're First Central Insurance & Technology Group, an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology, and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price.

We're looking for a Senior Process Performance Executive to join our Commercial & Marketing team. This is a 12-month fixed-term contract opportunity to cover a maternity leave within the team.

In this role, you'll support oversight, governance, and continuous improvement of our core business processes across the lifecycle of a policy. You'll ensure delivery of customer expectations while meeting commercial targets and regulatory requirements.

Key Responsibilities:

  • Support Process Performance Lead in oversight of core business processes ensuring controls are in place to deliver the best customer and commercial outcomes across the lifecycle of a policy.
  • Lead tactical initiatives across functional teams to deliver new capability or improvements in core business processes.
  • Business lead on strategic projects that support acquisition or persistency or deliver better controls in our core business processes.
  • Support the ongoing governance & continuous improvement of the core business processes across the lifecycle of a policy to ensure they are delivered in accordance with group operational policies and adhere to regulatory guidelines.

Requirements:

  • Experience of working within a highly regulated environment.
  • Understanding of the insurance/financial services industry, its products, and key regulations.

What We Offer:

We pride ourselves on being a great place to work. Our workplaces are energetic, inspirational, and supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full.

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch.



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