Regional Administration Coordinator
4 weeks ago
Marshall Fleet Solutions (MFS) is seeking a skilled Regional Administration Coordinator to join their team in Tamworth. The successful candidate will be responsible for ensuring the efficient and highest possible standard of internal and external customer service, as well as maintaining all regional administration procedures within the relevant timescales.
Purpose of the PositionThe Regional Administration Coordinator will work closely with the regional team to maintain, build employee and customer relations, and ensure that the regional operation achieves all set financial and cultural objectives/targets.
Key Responsibilities:- Provide updates to the regional manager as required
- Feedback where improvements can be made or training may be required
- Deal with calls from internal and external customers in a professional manner
- Support other regional colleagues when needed
- Manage the administration of the HR system, including adding absence, holidays, and keeping personal details up to date
- Support the regional team in administering call out rotas
- Log all holidays in line with colleagues' entitlement
- Manage the regional email inbox and delegate to the correct person or department
- Ensure engineers' time clockings are correctly added to the system and the authorising manager is made aware of any discrepancies prior to processing
- Handle inbound and outbound calls to internal and external customers
- Monitor failed transactions in IFS and feedback to the engineer and lead engineer where corrective actions are required
- Send customers documentation and certification when required
- Manage the payroll process, compile employee attendance records, and calculate hours worked each week from employee timesheets
- Demonstrate integrity
- Have the ability to plan ahead
- Communicate effectively
- Able to prioritise and solve problems
- Build relationships with key stakeholders
- Make reasoned decisions and consult/escalate when required
- Build rapport and develop trust to gain respect from customers and all areas of the business
- High level of attention to detail
- Effective listening skills coupled with a consultative style
- Effective time planner with the ability to balance workloads and work to set deadlines
- Operate Microsoft packages confidently
- Communicate effectively, both verbally and in writing
- Respond positively to meet the needs of other departments, set high service standards, and act professionally
- Self-motivated with a 'can do' attitude
- Flexible and able to embrace and cope with change and accepts accountability
- Comfortable working in a pressurised, ever-changing, and customer-driven environment
- Previous experience of working in a customer service administration environment
- Experience of working to safe systems of work
- Able to work in a fast-paced, demanding customer environment
- Previous experience of direct customer interaction
- High working level of IT skills
Depot-based
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