Host/Hostess - Customer Experience Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Tattu Full time
About Tattu

Tattu is a pioneering luxury restaurant brand that crafts unforgettable experiences for its guests. With a strong focus on modern Chinese cuisine and exceptional service, we're committed to pushing the boundaries of hospitality.

The Role

We're seeking a talented Host/Hostess to join our team, who will be the first point of contact for our guests. As a Host/Hostess, you'll be responsible for delivering a warm welcome, ensuring a seamless dining experience, and creating a positive atmosphere that exceeds our guests' expectations.

Key Responsibilities
  • Provide exceptional customer service, ensuring a warm welcome and a unique experience for each guest
  • Support the team in creating a positive and infectious energy that excites guests before, during, and after their Tattu experience
  • Demonstrate attention to detail, ensuring impeccable service and a focus on the little things that make a difference
  • Use your personable skills to respond to different situations and customer requirements
  • Be committed to ongoing learning and development, with opportunities to grow and progress within the company
Why Join Tattu?
  • Health and Wellbeing: Enjoy monthly sessions for relaxation and wellness, including massages, yoga, and pottery painting
  • Progression: Benefit from bespoke development journeys, development academies, and opportunities to learn from industry experts
  • Extras: Enjoy 50% off food and drink, dine for free on your anniversary, and participate in our recommend a friend scheme

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we'd love to hear from you.



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