Microsoft Desktop Support Engineer

3 weeks ago


City Of London, United Kingdom AWD online Full time

Job Overview: AWD online is seeking a highly motivated and experienced Microsoft Desktop Support Engineer to join our team.

The successful candidate will be responsible for providing technical support to end users, troubleshooting and resolving issues with Microsoft desktop operating systems, and ensuring the highest standard of ticket information.

Key Responsibilities:

  • Provide 1st line technical support to end users
  • Troubleshoot and resolve issues with Microsoft desktop operating systems
  • Support new starter process and leaver processes
  • Provide users with regular updates via telephone and the service management platform
  • Ensure the highest standard of ticket information

Requirements:

  • Previous experience working on an IT Help Desk supporting users
  • Microsoft Terminal services/RDS
  • Microsoft Windows 10/11
  • Microsoft 365 including Intune and Autopilot
  • Excellent customer service, communication and interpersonal skills
  • Excellent English written and oral communication skills

Benefits:

  • Opportunity to work with a leading company in the industry
  • Competitive salary and benefits package
  • Hybrid working arrangement with flexible hours

Company Overview: AWD online is a dynamic and growing company that offers a range of products and services.



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