Accommodation Management Professional

2 weeks ago


Cumbernauld, North Lanarkshire, United Kingdom Sanctuary Group Full time

About Sanctuary Students:

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We provide safe and secure accommodation to thousands of students across the country. Our dedicated staff help students with their everyday needs, ensuring a great experience for all.

Location: We operate in various locations across the UK, including London, Manchester, Liverpool, and Glasgow.

Job Description:

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The successful candidate will be responsible for providing excellent customer service, ensuring the smooth running of student accommodation, and planning events and parties. Key duties include:

  • Delivering high-quality services that meet customer expectations
  • Liaising with maintenance teams to ensure prompt repairs and customer communication
  • Conducting property inspections, health and safety checks, and compliance audits
  • Supervising General Assistants and Caretakers, providing guidance and support
  • Assisting with debt recovery processes
  • Maintaining relationships with internal and external customers
  • Collaborating with the team on monthly checks, repairs, and health and safety inspections
  • Managing complaints and purchasing materials

Requirements:

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To be successful in this role, you'll need:

  • Experience in a similar role or customer-facing environment
  • NVQ3 in a relevant area (e.g., business administration, customer service)
  • Administrative experience and Microsoft Office skills
  • Staff management experience and excellent communication skills
  • Prioritization and time management skills

Benefits:

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We offer a competitive salary of £25,833 per annum, rising to £27,192 after 12 months, subject to performance. You'll also enjoy:

  • 25 days leave, increasing to 30 days (plus public holidays)
  • A pension scheme with employer contributions
  • Life Assurance
  • Employee Advice Service
  • Cycle to Work Scheme
  • Voluntary health plans
  • Wellbeing support


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