Customer Support Expert
14 hours ago
About the Job Description
The Onsite Support Engineer will play a critical role in providing technical support to Littlefish's customers, ensuring their technical needs are met and exceeded. This is a hands-on role that requires strong problem-solving skills, attention to detail, and excellent communication abilities.
Salary Information
The salary for this position is estimated to be up to £30,000 per annum, based on the national average salary range for similar roles in the UK.
About the Ideal Candidate
We are looking for an experienced IT professional with a strong background in technical support, problem-solving, and communication. The ideal candidate will have a proven track record of delivering excellent customer service, with a keen eye for detail and a commitment to continuous learning.
Responsibilities and Requirements
- Provide technical support to Littlefish's customers, addressing issues related to desktop/laptop/printer applications, network administration, and other technical areas.
- Develop and maintain strong relationships with customers, ensuring their technical needs are met and exceeded.
- Collaborate with internal teams to identify and address technical issues, improving our service delivery and overall customer experience.
Qualifications and Experience
To be considered for this role, you will need:
- Proven experience in an IT support role, with a focus on troubleshooting and resolution.
- Strong knowledge of various technologies, including those listed above.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
Benefits Package
We offer a range of benefits, including:
- Competitive salary and bonus structure.
- Opportunities for career growth and professional development.
- Recognition and rewards for outstanding performance.
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