Customer Service Team Lead

5 days ago


Redditch, Worcestershire, United Kingdom We Are Workforce Ltd Full time

We Are Workforce Ltd is seeking a skilled Customer Service Team Lead to oversee the order process from entry to delivery, ensuring accuracy and timely updates.

Key Responsibilities:

  • Deliver exceptional customer experience by managing orders end-to-end and collaborating with supply chain teams.
  • Foster connections with supply chain contacts, hauliers, and team members to optimize delivery and service standards.
  • Schedule meetings with National Account Managers, providing updates to Customer Service Manager.
  • Maintain and update customer profiles, ensuring data accuracy and sharing best practices.

Requirements:

  • A proactive, detail-oriented individual with previous Customer Service experience in FMCG industry.
  • Dedicated to providing high-quality service, possessing strong interpersonal skills.
  • Competent in Excel and data management tools.

Essential Skills:

  • Excellent time management and reliability.

The estimated salary for this position is $55,000 - $65,000 per annum, depending on location and experience. If you are a motivated professional looking for a challenging role, please apply.



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