Field Debt Solutions Professional
3 weeks ago
E UK PLC is looking for a highly skilled Field Debt Solutions Professional to join our team.
In this role, you will work closely with customers to understand their debt situations and provide personalized solutions to help them make future payments. You will also be responsible for installing Prepayment meters where necessary and finding ways to reduce energy consumption.
This is a challenging but rewarding role that requires strong communication skills, attention to detail, and the ability to work independently. As a Field Debt Solutions Professional, you will be an essential part of our team, ensuring that every customer interaction is positive and productive.
Main Responsibilities:
- Deliver exceptional customer service by understanding customer needs and providing tailored solutions.
- Plan efficient routes to minimize carbon footprint and optimize time management.
- Identify new tenants through face-to-face discussions, Letting Agents, and neighbors while adhering to Data Protection Act guidelines.
- Report Health & Safety risks or customer vulnerability concerns.
Requirements:
- A valid full-time UK/EU driving license (preferably clean with a maximum of 6 points).
- SMART Meter and Dual Fuel training certification.
- Ability to live within the area and travel as needed.
- An achievable £1,200 on-target reward scheme, with opportunities for higher performance earnings.
- This is a permanent position with market-leading benefits including 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus, and flexible benefits options.
Salary: Approximately £25,000 - £35,000 per annum, depending on experience and location. We offer a range of flexible working options, including full-time, part-time, and job share arrangements.
E UK PLC is a Disability Confident Employer and interviews every disabled applicant who meets the minimum criteria for the role. We also offer exciting opportunities for professional development through our open access, inclusive talent networks.
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