Vehicle Service Team Leader

2 weeks ago


Hounslow, United Kingdom Sprint Recruitment Limited Full time
Job Details

We are seeking a highly motivated and experienced Senior Service Advisor to join our team at Sprint Recruitment Limited. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our vehicle service and maintenance operations.

About the Role:

  • This position requires a strong background in the HGV industry, with experience in booking vehicles for service, MOT, and maintenance.
  • The successful candidate will be responsible for managing customer inspection schedules, liaising with customers and workshop teams, and prioritizing workload.
  • They will work closely with the workshop and parts departments to ensure the best option is available for both the workshop and the customer.
  • Effective communication skills and a friendly, helpful nature are essential for this role.

Responsibilities:

  • Answer incoming telephone calls and greet visitors on the reception desk.
  • Manage customer bookings and ensure payment is taken where appropriate.
  • Proactively manage customer inspection schedules and liaise with customers and workshop teams.
  • Work with the workshop and parts department to ensure the best option is available.
  • Be flexible and adapt to changing priorities while maintaining a high level of customer service.

Requirements:

  • A minimum of £32,000 per annum plus overtime pay.
  • Mondays to Fridays from 7:00 am to 4:00 pm, with alternate Saturdays from 7:00 am to 1:00 pm at overtime rates.

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