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Apprentice Technical Support Specialist

2 months ago

Guildford, Surrey, United Kingdom Swallowfield Consumer Products Ltd Full time

Company Overview

Swallowfield Consumer Products Ltd is a leading provider of bespoke applications for the education sector, specializing in innovative solutions for schools and educational institutions.

The Role

We are seeking a highly motivated and skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support to our clients, visiting their sites to diagnose and resolve technical faults, and performing break-fix tasks.

Key Responsibilities

  • Respond to client calls daily, assisting with hardware and software issues
  • Provide technical support and troubleshooting services to clients
  • Perform break-fix tasks and resolve technical faults
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology and software developments

Requirements

  • Motivation and desire to work in a field-based role
  • General knowledge of IT systems (Software Installs, Network Connectivity)
  • Must have a valid driving license
  • Some knowledge of payment devices (EPOS/POS, etc.) is advantageous
  • Interest in technology and computer software, especially in an education context or as a personal interest
  • Excellent communication skills

Benefits

  • Salary GBP25,000
  • Company van, fuel card
  • Paid overtime
  • 25 days annual leave

About the Company

Swallowfield Consumer Products Ltd is a dynamic and growing company that offers excellent training and progression opportunities. As a Field Service Technician, you will have the chance to develop your skills and knowledge, and progress to more senior roles within the company.