Technical Support Specialist

5 days ago


Frome, Somerset, United Kingdom In Technology Group Limited Full time
Job Overview

We are seeking a highly skilled Technical Support Engineer to join our dynamic team at In Technology Group Limited. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our clients and internal stakeholders.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and remote access
  • Investigate and resolve complex technical issues related to software, hardware, and network infrastructure
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with industry trends and emerging technologies
Requirements
  • 3+ years of experience in technical support or a related field
  • Strong technical knowledge of software, hardware, and network infrastructure
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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