Customer Liaison Specialist

3 weeks ago


Crewe, Cheshire East, United Kingdom Sureserve Group Full time
Job Overview

Sure Maintenance, a leading heating and hot water specialist within The Sureserve Group, seeks a skilled Resident Liaison Officer to maintain strong relationships with clients and their residents. This role is pivotal in ensuring 100% compliance for annual gas services.

The ideal candidate will possess impeccable attention to detail, excellent communication skills, and a passion for customer service. They will be required to cover a geographical area, working closely with management, administrators, and clients to ensure seamless service delivery.

Key Responsibilities
  • Schedule annual services in conjunction with client-specific procedures.
  • Minimize annual servicing referrals through effective communication, home visits, and customer liaison, which may involve work outside regular hours.
  • Ensure daily escalation and completion of annual service visits adhere to client-specified processes.
  • Produce timely reports from Contract Management software to guarantee properties meet Servicing Procedure requirements.
  • Deal with tenant complaints following the Company complaints procedure, providing written reports on remedial actions required.
  • Liaise with customers regarding outstanding work or repair rectification, ensuring prompt resolution.
  • Attend client meetings, including Residents Meetings, Roadshows, and Contract Review meetings.
  • Maintain personal and professional development to meet job demands, participate in training activities, and encourage staff growth.
  • Undertake additional duties, training, and hours as reasonably required and consistent with this role's responsibilities.
Estimated Salary: £28,000 - £32,000 per annum

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