Finance Platform Specialist

4 weeks ago

Bristol, Bristol, United Kingdom Unite Students Full time

About the Role

The Finance Platform Functional Analyst is a key member of the Business Platforms Team within IT, responsible for providing technical guidance and expertise in the support, development, implementation, and optimization of the Finance platform. This role ensures that the platform is efficient and equipped with the latest features and functionalities to support finance-related operations within Unite Students.

Key Responsibilities

  • Provide 2nd and 3rd level support for Enterprise Systems and business processes, working to resolve issues alongside key users and 3rd party support partners.
  • Deliver system changes and enhancements to improve business processes and provide the right tools for key users, working with Managed Service providers where appropriate.
  • Support Unite's future Enterprise Systems as they come online.
  • Manage the team's workload, ensuring priorities are met.
  • Own, improve, and deliver a change process to promote fixes and changes in line with business priorities and team workload.
  • Ensure all support calls and communication are logged within the ITSM tool, respond to support calls within agreed SLA targets, and escalate calls internally or externally.
  • Own, create, and maintain system documentation supporting IT and business requirements.
  • Engage with other business functions to identify requirements for new initiatives driving improvements across core systems.
  • Develop excellent working relationships with customers and colleagues through strong interpersonal skills and ability to work with diverse groups.
  • Manage the UAT process for system changes and patching, coordinating and analyzing testing scenarios, executing tests where necessary, and supporting key users through the process.
  • Schedule patches, upgrades, and code releases in line with business priorities and team workload.

Requirements

  • Knowledge and expertise of Oracle Fusion, Oracle EBS, and Oracle Financials.
  • Knowledge and experience of providing support and analysis for large-scale/tier 1 ERP systems.
  • Experience of supporting and delivering IT change and IT projects.
  • Experience in Agile methodologies.
  • Ability to liaise comfortably with key stakeholders, translating business language into functional and technical solutions.
  • Experience in cloud technologies (AWS, Oracle, Azure).
  • Ability to work in a team and on own initiative, prioritizing and owning work assigned.
  • Experience of using IT support tools (Project Management, ITSM, Development, and Deployment).

What We Offer

  • An annual bonus to share in the company's success.
  • 25 days' paid holiday.
  • Pension - based on how much you save, we'll contribute 1% more.
  • Flexible working opportunities.
  • Shared Parental Leave - 18 weeks full pay.
  • Other benefits include ShareSave, Bike to Work, Charity Match, amazing discounts, and more.

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