Customer Service Liaison
1 day ago
Unlock Your Potential as a Customer Service Coordinator
Location: Swindon, hybrid: 2 - 3 days in office
Contract: Full time, 37.5 hrs per week
Package: competitive + benefits
At QA, we're passionate about empowering individuals to reach their full potential. As a Customer Service Coordinator, you'll play a vital role in delivering exceptional support to our customers, stakeholders, and learners. Your excellent communication skills and attention to detail will enable you to provide high-quality support and coordinate internal resources.
Your Key Responsibilities:
- Provide timely and effective support to customers via email and phone
- Guide customers through their booking journey, ensuring a seamless experience
- Utilize our well-documented processes to navigate customer enquiries and provide thorough responses
- Collaborate with internal teams to resolve customer issues and improve service delivery
- Develop strong relationships with customers, stakeholders, and colleagues to drive business success
What We Offer:
As a valued member of our team, you'll enjoy a competitive package, including benefits and opportunities for growth and development. You'll work in a dynamic, community-minded environment, surrounded by a talented and supportive team.
So, What Do You Need to Succeed?
- A passion for delivering exceptional customer service
- Proficiency in MS Office applications
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Adaptability and a willingness to learn and grow
About QA:
At QA, our mission is to power people's potential. We believe in empowering individuals to reach their full potential and driving business success through our bespoke training methods, learning programmes, and talent acquisition solutions.
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