Residential Operations Assistant

4 days ago


Dundee, Dundee City, United Kingdom Sanctuary Group Full time

We are seeking an Accommodation Support Specialist to join our team at Sanctuary Students in Dundee. Our organisation manages accommodation for over 11,500 students across England and Scotland, working in partnership with universities to provide cost-effective facilities management and support services.

The estimated salary for this role is £21,543 per annum, rising to £22,677 after 12 months based on satisfactory performance. As an Accommodation Support Specialist, you will be responsible for maintaining a high-quality administration and reception service, ensuring customer requirements and expectations are met.

Key responsibilities include:

  • Providing first-class customer service and advice to customers and staff on accommodation services, local services, and promoting resident participation and involvement.
  • Responding to enquiries, including repair requests in a timely and professional manner.

To succeed in this role, you will have previous experience of supporting the delivery of high-quality accommodation operations or customer service. Microsoft Office applications, including Word, Excel, and Outlook, are essential tools for this position.

Sanctuary Students offers a range of benefits, including a pension scheme with employer contributions, life assurance, employee advice service, cycle to work scheme, voluntary health plans, wellbeing support, and tools. We value diversity and welcome applications from individuals from diverse backgrounds.



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