Hotel Front Desk Associate

4 weeks ago


Shepton Mallet, United Kingdom Charlton Somerset Hospitality Limited Full time
Hotel Receptionist Job Description

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Charlton Somerset Hospitality Limited. As the first point of contact for guests, you will play a vital role in ensuring a positive guest experience from check-in to check-out.

Key Responsibilities:
  • Greeting and Welcome: Greet and welcome guests upon arrival with a warm and professional manner.
  • Check-in and Check-out: Manage check-ins and check-outs efficiently, ensuring guest satisfaction.
  • Communication: Answer phones and emails to address guest inquiries, reservations, and requests.
  • Booking and Reservations: Handle bookings and reservations, ensuring accurate data entry and availability management.
  • Guest Services: Provide information about hotel services, local attractions, and assist with guest needs.
  • Payment Transactions: Handle payment transactions, including cash, credit card, and invoicing.
  • Guest Complaints: Resolve guest complaints and issues promptly and professionally.
  • Coordination: Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
Requirements:
  • Experience: Proven experience as a Hotel Receptionist or in a similar customer service role.
  • Communication Skills: Strong communication skills and ability to multitask.
  • Technical Skills: Proficiency in hotel management software and MS Office Suite.
  • Language Skills: Fluent in English, additional language skills are a plus.
  • Availability: Ability to work in shifts, including weekends and holidays.
  • Customer Service Skills: Friendly and professional demeanor with excellent customer service skills.
  • Problem-Solving Skills: Problem-solving abilities and attention to detail.
Benefits:
  • Competitive Salary: Competitive salary
  • Opportunities for Growth: Opportunities for career growth
  • Employee Discounts: Employee discounts on hotel services
  • Flexible Working Hours: Flexible working hours

This is a full-time position, 40 hours a week.



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