Senior Social Media Manager

4 weeks ago

London, Greater London, United Kingdom Reply Full time
Client Manager (Social & Creative Department)

About Reply:
Reply is an award-winning integrated brand performance agency of specialists, working across media, creative, social, analytics, UX, data science, search marketing, and PR. We provide a rigorous planning framework, proprietary and best-in-breed technology partners to help consumer and business-to-business brands make sense of the highly evolving market, media, and competitor landscape. Visit our website.
We are looking to grow our account management ranks with a social-focused Client Manager, who is a safe pair of hands with a strong eye for detail and organisation. This role will be based in London Victoria 3 days a week, with 2 days a week remote working. Our agency clients range from tech giants, retailers, beauty brands, engine oil manufacturers, pharmaceutical companies, sports, and beyond, with clients including Kao Salon Brands, Panasonic, Quality Spirits International, Gulf, Unicorn Darts and beyond.

  • Manage multiple projects across different clients, as well as social and creative disciplines (from creation of social media calendars and strategies to multi-platform asset production, copywriting, influencer management, paid boosting, and more).
  • Act as the point of contact for our clients, managing status calls, timing plans, and keeping them regularly updated regarding project delivery.
  • Demonstrate a strong commercial understanding (pricing strategies, invoicing, and managing suppliers) - you'll be responsible for projects being delivered on time and on budget.
  • Help manage the design and animation studio team by writing briefs, managing capacity/studio workflow, and keeping track of project deliverables to ensure creative outputs are quality and efficient, hitting the client brief.
    • Have minimum 2-3 years' experience at a creative or social agency in a client-facing account-management-based role - acting calm under pressure, working in a fast-paced and ever-changing environment.
    • Strong understanding of key social platforms, including Meta, X, LinkedIn, and YouTube.
    • Be approachable, passionate, and think ahead about the needs of the team, the account, and the client - able to prioritise, delegate, and understand resourcing needs.
    • Understand the full 'marketing mix' - from digital, social, and inbound to media, PR, and data - employing your knowledge with confidence.
    • Appreciate great creative work and strategy, show passion, and a great sense of humour.
    Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type regardless of age, sexual orientation, gender identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, or parental status, or any other characteristic protected by the Law.

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