Desktop Support Specialist
7 days ago
This role focuses on supporting and enhancing the office infrastructure and desktop support, as part of a team focused on improving the Tusker IT environment. The team maintains multiple parts of the environment, including production web infrastructure, pre-production web infrastructure, office infrastructure, and office desktop support.
- The ideal candidate will be responsible for carrying out procedures to ensure quality, compliance, and security. They will track work through the ticketing system and perform daily system monitoring, verifying hardware, resources, systems, services, and key processes.
- They will provide desktop support, including building Windows and Mac machines, troubleshooting user issues, supporting MS Office products, and managing user accounts across all systems.
- The successful candidate will also be responsible for networking, including setting up VPN access and resolving issues with existing VPN users and office Wi-Fi.
- Additionally, they will support telephony, including the softphone system, call centre software, IVR setup, and mobile phones (Android and iOS).
To succeed in this role, you will need:
- Prior experience in desktop support or an IT-related role.
- Experience with programmes such as Five9, Endpoint Central, Salesforce, Active Directory, Mimecast, DUO, Meraki, and Office 365 is desirable.
Lloyds Banking Group offers a wide-ranging benefits package, including:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits that can be adapted to your lifestyle, such as discounted shopping.
- 22 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
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