Hospitality and Service Specialist

16 hours ago


Nottingham, Nottingham, United Kingdom Metropolitan Gaming Group Full time
About Metropolitan Gaming Group
At Metropolitan Gaming Group, we're passionate about delivering exceptional experiences for our guests. Our goal is to provide a world-class gaming and hospitality experience in our UK venues. As a Food and Beverage Attendant, you will play a vital role in ensuring that our customers receive outstanding service and enjoy their visit with us.

Salary Information
The estimated salary for this position is £20,000 - £25,000 per annum, depending on experience. In addition to your hourly wage, you will also receive a salary enhancement from midnight, paid overtime, and tips. You will also be eligible for 50% off food and beverages in all of our UK venues, as well as other benefits such as company sick pay, pension, life assurance, and more.

Job Description
We are seeking an experienced and enthusiastic Food and Beverage Attendant to join our team. As a Food and Beverage Attendant, you will be responsible for providing exceptional customer service, serving food and beverages, operating the till, and maintaining high standards of hygiene and safety. You will work closely with our team to ensure that every guest has an unforgettable experience with us.

Main Responsibilities
  • Provide exceptional customer service and respond to guest queries in a professional and courteous manner.
  • Serve food and beverages promptly and efficiently, while maintaining high standards of presentation and quality.
  • Operate the till accurately and handle cash transactions with confidence.
  • Maintain a clean and organized workspace, adhering to health and safety regulations and company procedures.

Requirements
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Methodical and attentive to detail, with a strong focus on delivering exceptional customer service.
  • Able to communicate in clear and concise English, with a passion for exceeding expectations.

Benefits
  • Competitive salary and benefits package.
  • Opportunity to learn and grow within the company, with regular training and development opportunities.
  • Access to extensive rewards platform, including discounts on travel, retail, hospitality, and more.


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