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Retail Crew Member
2 months ago
We are a purpose-driven brand that designs functional and sustainable products for those who share a love of the sea and adventure. Our retail teams are the beating heart of our community, and we are looking for talented individuals to join our team in our London store.
Role OverviewThe Retail Crew role is the first step on our retail development path. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving sales, and contributing to the commercial success of the store. You will be the first point of contact for our customers, and your passion for our brand and products will shine through in everything you do.
Key Responsibilities- Customer Experience: Create engaging customer relationships, share your genuine experience and personal interests, and communicate our product range authentically.
- Commercial: Contribute to the commercial success of the store by delivering sales targets and KPIs, exceeding customer expectations, and maximising sales potential through our multi-channel offer.
- Operations: Optimize conversion, maintain high security, ensure health and safety policies are adhered to, and contribute to the continuous improvement of operations.
- People: Actively participate in the team, help others, build positive relationships, and adhere to all current policy and procedure laid out by Finisterre.
- You share our love of the sea and our brand values, and you care about our planet and want to share your passion for protecting it with others.
- You are a people person, outgoing, and approachable, with a sense of fun, enthusiasm, and passion for everything you do.
- You are self-motivated, proactive, and committed to your own personal development, education, and training.
- You have previous experience in a customer-focused role and a strong understanding of exceptional customer service.
- A competitive hourly rate of £12.00.
- A discretionary bonus scheme, based on store performance.
- A pension scheme with Nest.
- 25 days holiday per year, plus an allowance of up to 8 UK bank holidays.
- Additional holidays for length of service.
- Your birthday day off.
- 60% product discount for personal and gift use.
- 30% Friends and Family product discount.
- Life assurance with access to an employee assistance program.
- Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work, and a range of perks.
- Regular team social and training days.
- Paid volunteering opportunities – we will support you in giving back to communities and causes.
- Various discounts from our B Corp community.
- Individual training and development plans.
- Sea Tuesday companywide updates.
