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Account Manager

2 months ago

Birmingham, Birmingham, United Kingdom MRI Software Full time
About MRI Software

MRI Software is a global industry leader in real estate software, dedicated to providing flexible, game-changing solutions to improve people's lives. With a relentless commitment to client success, employee resource groups, and a promise to empower teams to reach their full potential, MRI Software is a special place to work.

Job Summary

We are seeking an enthusiastic, hard-working, and entrepreneurial individual to join our Facilities Management Team as an Account Manager. This role requires understanding clients' business priorities and drivers, maximizing their return on investment from MRI solutions. Clients are based across the UK, with a strong presence in Public Sector Healthcare organizations. Occasional travel is required, but online or remote working is encouraged where possible.

Responsibilities
  1. Represent MRI professionally and build mutually beneficial relationships with decision-makers to ensure high levels of customer satisfaction, customer retention, and sales development.
  2. Recommend appropriate solutions and negotiate acceptable terms with clients.
  3. Achieve or exceed all quarterly and annual fiscal targets and objectives.
  4. Identify opportunities for cross-selling an expanding range of MRI FM and related solutions.
  5. Maintain regular contact with clients using online meetings, telephone calls, and client user forums.
  6. Determine ongoing client requirements to meet their changing business needs.
  7. Work closely with other stakeholders within MRI, such as Legal, Sales Operations, Marketing, Product Development, and Implementation Services teams.
  8. Maintain timely and accurate sales forecasts in MRI CRM systems.
Requirements
  1. 5+ years of Account Management experience within the software industry.
  2. Track record of sales or related achievement, operating in a target-driven environment, customer-centricity is key.
  3. Very organized with good time management skills.
  4. Confident and motivated with high energy.
  5. Always looking for ways to improve and learn.
  6. Excellent verbal and written communication skills.
  7. The ability to communicate effectively and ask questions to identify sales opportunities.
  8. Ability to work under pressure and meet agreed targets and deadlines.
  9. Knowledge of the Estates and Facilities Management Software market or UK Public Healthcare sector would be an advantage but are not essential.
Perks

We want our teams to love working here, so we've created some incredible perks for you to enjoy:

  1. Join our employee-led groups to maximize your experience at work, such as our Diversity, Equity, and Inclusion committee, employee resource groups, and our Pride Event Group.
  2. Enjoy peace of mind over yours and your family's health with our Private Medical Insurance and Health Cash Plan.
  3. Invest in our competitive Personal Pension plan and help set you up for your future.
  4. Big on family? So are we We understand family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
  5. Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of 'Flex Time Off' to be used whenever and however you choose
  6. Income Protection Plans give you the peace of mind you deserve.
  7. Further your professional development and growth with our generous Tuition Reimbursement Schemes.
  8. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year