Energy Transition Specialist

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time
Unlock Your Potential in Renewable Energy

We're on a mission to drive the global renewable energy revolution, and we need talented individuals like you to join our team. As an Customer Support Specialist, you'll play a crucial role in helping us achieve our vision of a sustainable future.

About the Role

This is a broad role involving a spectrum of responsibilities, from answering customer queries to utilising your analytical skills to report error patterns and improve operational efficiency. You'll be the primary contact for our field team and all customers, assisting with any query regarding the installation of our low carbon tech.

You'll work closely with our field teams to ensure seamless communication and resolve any issues that may arise. Your strong understanding of how to provide a great customer experience through both written and verbal communication methods will be essential in this role.

Your Skills and Qualities
  • Outgoing and able to build strong relationships with customers
  • Strong analytical skills to identify error patterns and improve processes
  • Demonstrated ability to learn and understand technical aspects of installations, products, and tariffs

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. Shifts are 8 hours between 8am - 10pm weekdays, on a rota basis, with weekend shifts occurring every 6 weeks.

We value diversity and inclusion in the workplace and encourage applications from candidates who share our commitment to creating a fairer, greener energy future.



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