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Senior Property Management Director

2 months ago

London, Greater London, United Kingdom Macro Full time
Senior Property Management Manager

We are seeking a highly experienced Senior Property Management Manager to join our team at Macro. As a key member of our property management team, you will be responsible for delivering exceptional service to our residents and ensuring the smooth operation of our residential developments.

Key Responsibilities:

  • Oversee the delivery of the service charge in line with RICS guidelines and industry best practice.
  • Work with supply chain partners to drive down costs and stay ahead of industry-wide service charge scopes and initiatives.
  • Ensure residents receive excellent customer service and timely communications and resolutions to their individual queries.
  • Ensure all Health and Safety requirements are met and Macro complies with relevant real estate legislative requirements.
  • Work with the Finance Partner to send out timely service charge invoices and provide accurate data for service charge reconciliation purposes.
  • Understand asset life cycles and provide summary information and recommendations for the sinking pot spend.
  • Stay up-to-date with relevant real estate legislative changes.

Requirements:

  • Qualification delivered by TPI (The Property Institute) and/or RICS (Royal Institute of Chartered Surveyors).
  • Excellent knowledge of the residential real estate industry.
  • Proven residential service charge and supply chain management experience.
  • Experience within a similar role in a facilities management background.
  • Customer-facing background with strong communication skills, organised and hungry to grow your career.

About Macro:

Macro is a dynamic company that values innovation and customer satisfaction. We are committed to delivering exceptional service to our residents and are looking for a talented individual to join our team.