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Brand Ambassador

2 months ago

Birmingham, Birmingham, United Kingdom Selfridges Full time
Job Summary

We are seeking a highly skilled and motivated Brand Associate to join our team at Selfridges. As a Brand Associate, you will play a key role in delivering exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide outstanding service to customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including fragrances, to provide expert advice to customers.
  • Sales and Service Excellence: Meet and exceed sales targets, while maintaining high standards of customer service and product knowledge.
  • Team Collaboration: Work closely with colleagues to achieve sales and service goals, and contribute to a positive and supportive team environment.
  • Adaptability: Be flexible and adaptable in a fast-paced retail environment, and be willing to take on additional responsibilities as needed.
  • Continuous Learning: Stay up-to-date with product knowledge, industry trends, and competitor activity to maintain a competitive edge.
Requirements
  • Excellent Communication Skills: Possess strong communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Product Knowledge: Have a passion for fragrances and a desire to develop in-depth knowledge of our products.
  • Sales and Service Experience: Have a proven track record of delivering exceptional customer service and meeting sales targets.
  • Team Player: Be a collaborative and supportive team player who is willing to go above and beyond to achieve sales and service goals.
  • Adaptability: Be flexible and adaptable in a fast-paced retail environment.
What We Offer
  • Competitive Salary and Benefits: Receive a competitive salary and benefits package, including a generous bonus scheme.
  • Opportunities for Career Development: Enjoy opportunities for career development and progression within the company.
  • Collaborative Team Environment: Work in a collaborative and supportive team environment that values teamwork and open communication.