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Pensions Administrator

2 months ago

Brighton, Brighton and Hove, United Kingdom Legal & General Full time
Job Description

At Legal & General, we have a significant presence in the institutional retirement market, serving around 700,000 customers with their retirement benefits secured with us.

Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work closely with companies, DB pension schemes, and their advisors to help them secure and protect scheme members' retirement benefits.

This role is a key part of our team, supporting customers' financial security in retirement, helping companies settle their pension liabilities, and enabling investment for the long term to back our pension promises.

Key Responsibilities
  • Maintain scheme data and administer and update individual member records, handling all aspects of customer claims work in an efficient and effective manner to the satisfaction of our customers.
  • Organise and manage the provision of service to give sufficient priority and opportunity to customers wishing to submit a claim or make a complaint.
  • Provide an efficient claims service to individual scheme members, intermediaries, and Trustees by establishing how each pension scheme operates.
  • Accurately record workflow on to the appropriate system, maintaining effectiveness, efficiency, and perform quality checking according to the prescribed QA framework for the role, ensuring accurate management information.
  • Ensure that all business processes and internal controls within your role are designed and performed in a way that delivers good customer outcomes and demonstrates effective management of conduct risk.
What We Offer
  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
  • Many discounts we offer – both for our own products and at a range of high street stores and online.
About Us

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

We strive to be open, mindful, and inclusive, so we're always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.