Bilingual Customer Success Manager

3 weeks ago

Northampton, Northamptonshire, United Kingdom Sign In Solutions Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Sign In Solutions. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Develop and execute customer success strategies to drive adoption, renewal, and upsell.
  • Build and maintain strong relationships with enterprise-level customers, understanding their business needs and providing tailored solutions.
  • Collaborate with cross-functional teams to deliver high-quality customer projects and drive program initiatives.
  • Stay up-to-date on product features, platform changes, and partner technologies to provide expert advice to customers.
  • Contribute to the growth and evolution of the team by sharing customer insights and driving new ways to improve the customer experience.
Requirements
  • 3+ years of experience in a customer relationship management role in a B2B SaaS environment.
  • Previous experience working with enterprise-level accounts delivering exceptional customer advocacy and advisory.
  • Strong verbal and written communication skills, with the ability to develop and deliver messages and presentations to technical and non-technical audiences.
  • Ability to multi-task and manage a high volume of customer projects, meeting deadlines for customer engagements and deliverables.
  • Fluency in Danish or other languages is an advantage.
What We Offer
  • A dynamic and innovative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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