Customer Service

18 hours ago


Ashford, Kent, United Kingdom CV-Library Full time

Job Title: Customer Service & Telesales Representative

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About the Role:

We are seeking a motivated and dynamic individual to join our client's team as a Customer Service & Telesales Representative. This exciting role combines customer service and telesales responsibilities with a strong focus on upselling, lead generation, and supporting the sales team in driving revenue growth.

Key Responsibilities:

  • Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction.
  • Assist customers with product information, order status, and general queries, ensuring a positive experience with the brand.
  • Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
  • Handle post-sales service requests, including returns, exchanges, and technical support coordination.
  • Conduct outbound calls to both existing and potential customers to promote our client's products and services.
  • Identify upselling, cross-selling, and product recommendation opportunities to enhance the customer's experience.
  • Actively generate leads by qualifying prospects and identifying new sales opportunities for the sales team.
  • Build and maintain an up-to-date lead database by researching and identifying new leads through various channels.
  • Qualify leads based on pre-established criteria and pass them on to the relevant sales teams for follow-up and conversion.
  • Collaborate with the sales team to ensure a smooth handover of qualified leads and assist in closing deals when necessary.
  • Support the sales team in tracking the progress of leads and customer conversions.

Requirements:

  • Proven experience in customer service, telesales, or inside sales roles, preferably in a B2B environment.
  • Strong communication skills, with the ability to engage effectively with customers and prospects.
  • Experience in upselling and cross-selling products/services with a track record of meeting or exceeding sales targets.
  • Ability to handle customer complaints or concerns professionally while maintaining a customer-first attitude.
  • Experience with CRM software and lead generation tools (Salesforce, HubSpot, etc.).
  • Strong organisational skills and attention to detail.
  • Self-motivated, goal-oriented, and a team player.

What We Offer:

  • A competitive salary of £30,000 per annum.
  • A newly refurbished office based in a convenient location near Hythe.
  • A collaborative and supportive work environment.
  • 20 days annual leave + Bank holidays.
  • A comprehensive benefits package, including a pension scheme and life insurance.
  • Opportunities for career growth and development within the company.
  • A referral bonus of £100* for successful referrals.

How to Apply:

If you are enthusiastic about delivering exceptional customer service, driving sales, and being part of a growing team, we encourage you to apply. Please submit your application, including your CV and a cover letter outlining your experience and qualifications.



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