Export Freight Operations Manager

1 month ago


London, Greater London, United Kingdom Right Now Recruitment Full time

Company Overview:

Right Now Recruitment are working with a leading global forwarder based in Hayes, seeking an experienced Export/Import Team Leader to join their Perishable division.

This role will provide a unique opportunity to work with a wide range of perishable products and develop strong relationships with customers.

Salary: £38,000 - £45,000

Job Description:

As an Export/Import Team Leader, you will be responsible for overseeing the end-to-end movement of perishable products, managing shipments and liaising with carriers, handling agents, transport and warehouse teams to resolve exceptions.

You will build and expand relationships within the Perishable Customer Portfolio, participating in customer calls and meetings to align services with their needs.

Key responsibilities include ensuring adherence to customs compliance and documentation standards, creating, tracking and updating shipments, managing allocated customers according to SOPs, identifying value-adding opportunities and promptly updating the internal complaints system with root cause analyses and solutions.

You will also implement Active Leadership practices to engage and develop team members, leading weekly briefings and driving a collaborative culture.

The successful candidate will have previous leadership experience within Freight, with a strong understanding of Perishable goods and excellent communication skills.

Required Skills and Qualifications:

Experience in exports/imports, exposure to perishable goods logistics and understanding of HMRC procedures are essential. Familiarity with CDS is advantageous.

A proven ability to meet customer needs professionally and maintain high standards in customer service is required, as well as the ability to lead, motivate and drive teams toward achieving KPIs and operational goals.

Benefits:

We offer a competitive salary, a dynamic and supportive work environment and opportunities for career development.

Others:

Pre-employment checks will be required, including a 5-year checkable employment/education history and a DBS check.



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