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Senior IT Support Specialist
2 months ago
We are seeking an experienced 2nd Line MSP IT Engineer to join our dynamic team at In Technology Group Ltd.
Key Responsibilities:- Act as the primary point of contact for technical support escalations from 1st line support engineers.
- Provide hands-on technical support and troubleshooting for IT infrastructure and systems at client sites.
- Conduct onsite visits to resolve escalated technical issues promptly and effectively.
- Collaborate closely with clients and internal teams to ensure successful project delivery.
- Monitor and maintain client environments, identifying and resolving potential issues proactively.
- Document all support activities, configurations, and client interactions accurately.
- Participate in on-call rotation and respond to after-hours support requests as required.
- Operating Systems: Windows Server, Microsoft Exchange, Active Directory
- Networking: LAN/WAN, TCP/IP, DNS, DHCP
- Cloud Platforms: Microsoft Azure, Office 365
- Virtualization: VMware, Hyper-V
- Backup Solutions: Veeam, Backup Exec
- Hardware: Servers, desktops, laptops, printers
- 28 days annual leave plus bank holidays
- Pension scheme
- Training and certification support to enhance your technical skills and career growth