Senior IT Support Specialist

4 weeks ago


Middlesbrough, United Kingdom In Technology Group Limited Full time

Job Title: Senior IT Support Specialist

Job Summary: We are seeking an experienced Senior IT Support Specialist to join our team at In Technology Group Limited. As a Senior IT Support Specialist, you will be responsible for providing critical IT support to internal colleagues across five UK sites.

Main Responsibilities:

  • Provide 2nd/3rd line IT support to internal teams, both onsite and remotely.
  • Troubleshoot and resolve hardware, software, and network issues across the organisation.
  • Work on IT infrastructure projects and system upgrades.
  • Maintain and support business-critical systems.
  • Coordinate with external vendors and service providers as necessary.
  • Ensure seamless operation of IT services across all UK sites.

Requirements:

  • Strong experience with Windows Server environments.
  • Proficient in Active Directory, Group Policy, and DNS/DHCP.
  • Experience with virtualisation technologies such as Hyper-V or VMware.
  • Strong networking skills (LAN/WAN, VPNs, firewalls, etc.).
  • Experience with Microsoft Office 365 and Exchange Online.
  • Knowledge of backup and disaster recovery solutions.

Benefits:

  • 25 days annual leave plus bank holidays.
  • Pension scheme.
  • Travel expenses covered for site visits.
  • Opportunities for professional development and training.
  • Hybrid working opportunities after an initial onboarding period.


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