Enterprise IT Support Lead

4 days ago


Worcester, Worcestershire, United Kingdom ZipRecruiter Full time

**Job Description**

Machado Consulting is seeking an experienced Enterprise IT Support Lead to join our team in Worcester, MA. As an Enterprise IT Support Lead, you will be responsible for providing tier 2 and tier 3 support for our clients' IT infrastructure, including servers, networks, and cloud solutions.

**Responsibilities:**

  • Provide technical support for complex IT issues via phone, email, or remote access
  • Collaborate with cross-functional teams to resolve IT incidents and requests
  • Develop and maintain technical documentation for IT procedures and processes
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends

**Requirements:**

  • Bachelor's degree in Computer Science or related field
  • Minimum 3-5 years of experience in IT support and engineering
  • Strong knowledge of server administration, network protocols, and cloud computing
  • Excellent communication and problem-solving skills

**Estimated Salary:** $100,000 - $150,000 per year, depending on experience



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