Enterprise IT Support Lead
4 days ago
**Job Description**
Machado Consulting is seeking an experienced Enterprise IT Support Lead to join our team in Worcester, MA. As an Enterprise IT Support Lead, you will be responsible for providing tier 2 and tier 3 support for our clients' IT infrastructure, including servers, networks, and cloud solutions.
**Responsibilities:**
- Provide technical support for complex IT issues via phone, email, or remote access
- Collaborate with cross-functional teams to resolve IT incidents and requests
- Develop and maintain technical documentation for IT procedures and processes
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies and trends
**Requirements:**
- Bachelor's degree in Computer Science or related field
- Minimum 3-5 years of experience in IT support and engineering
- Strong knowledge of server administration, network protocols, and cloud computing
- Excellent communication and problem-solving skills
**Estimated Salary:** $100,000 - $150,000 per year, depending on experience
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