Cafe Team Leader

1 week ago


Essex, United Kingdom Holroyd Howe Full time

About Us


Holroyd Howe is a leading contract caterer, providing fresh and innovative food services to independent schools and colleges in the UK.


We are a team of experienced professionals who tailor our catering service provision to meet the bespoke requirements of each school.


Our aim is to provide great customer experiences and serve high-quality food in our cafes, which are designed to be welcoming spaces for pupils and staff to relax and socialize.


The Role


We are currently seeking a highly skilled and experienced Cafe Team Leader/Customer Experience Supervisor to join our team at New Hall School in Essex.


This is an exciting opportunity to work in a fast-paced and dynamic environment, where you will be responsible for managing the day-to-day operations of the cafe, including opening and closing procedures, inventory management, and maintaining high standards of quality and presentation.


You will also be responsible for supervising a team of staff, providing guidance and support to ensure excellent customer service and ensuring that all health, safety, and food safety regulations are met.


Key Responsibilities



  • Manage the day-to-day operations of the cafe, including opening and closing procedures, inventory management, and maintaining high standards of quality and presentation.
  • Supervise a team of staff, providing guidance and support to ensure excellent customer service.
  • Maintain accurate records of sales, stock levels, and employee performance.
  • Ensure compliance with health, safety, and food safety regulations.
  • Participate in menu planning and development to ensure that meals are appealing and nutritious.

Requirements


To be successful in this role, you will need to have:



  • Previous experience in a similar role, preferably in a school or hospitality setting.
  • A proven track record of delivering high-quality customer service and improving customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to maintain accurate records and reports, with attention to detail and accuracy.
  • Knowledge of health, safety, and food safety regulations and guidelines.

Benefits


We offer a competitive salary of £12.00 per hour, plus additional benefits, including:



  • Free meals while on duty.
  • Career development opportunities and training programs.
  • HIT Apprenticeships for all experience levels.
  • Reward and recognition schemes.
  • People Awards to celebrate our employees' achievements.
  • Work-life balance.
  • Employee Benefits Platform.
  • Employee Assistance Program.
  • Recommend a friend scheme.
  • Company sick pay scheme.
  • Prestigious working environments.
  • Team events scheduled throughout the year.
  • 28 holiday days inclusive of bank holidays.
  • Pension scheme.
  • Competitive salary.

Location


New Hall School, Essex.


Contact Information


Please note that we do not accept unsolicited applications from recruitment agencies.


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