Client Manager

4 days ago


Leeds, Leeds, United Kingdom Transunion Full time

TransUnion is a leading credit reference agency, providing specialist services in fraud, identity, and risk management, automated decisioning, and demographics. We support organizations across various sectors, including finance, retail, telecommunications, utilities, gaming, government, and insurance.

What You'll Do:

  • As a Client Manager, you will be responsible for delivering high-quality account management for your portfolio of clients, serving as the key interface between the client and internal business units within TransUnion.
  • You will assist customers in achieving their desired outcomes when using TransUnion's products and solutions, focusing on delivering exceptional client experiences.
  • Key responsibilities include improving user onboarding time and experience, facilitating product adoption through established relationships, increasing customer retention through relationship-focused client management, and enhancing customer satisfaction through product adoption and post-adoption support.

Essential Skills & Experience:

  • Requires a strong background in credit reporting or a related industry, typically with 3 or more years' in-depth experience.

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