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Global Programme Director

2 months ago

Eastern England, United Kingdom Pharaoh Capital Full time
Job Description

Role Title: IT Programme Manager – Global Workplace Technology

Rate: £600/£650pd outside IR35

Job Summary:

The IT Programme Manager will lead the planning, execution, and completion of the Global Workplace Technology Programme. This role requires collaboration with key IT stakeholders and enterprise-wide partners to ensure successful delivery of multiple workstreams. The position involves managing teams to resolve issues, maintain timelines and budgets, and achieve a standardized global service delivery model.

Purpose of Role:

  • Standardize IT Service Delivery on a global scale, including implementing a 24x7 outsourced service desk and associated processes based on the ITIL framework.
  • Consolidate multiple ServiceNow instances into a unified global platform to support the standard process framework.
  • Define the Digital Workplace model, including standardizing end-user devices, office technology, and management platforms.
  • Deliver training and change management to global IT staff and the user community.
  • Implement an efficient financial charge-back mechanism for global IT services.

Responsibilities:

Programme Management:

  • Plan and manage multiple complex, regional, and cross-functional enterprise projects aligned with strategic and financial goals.
  • Develop programme goals, timelines, and charters with key stakeholders, and create RACI matrices.

Stakeholder and Vendor Management:

  • Manage diverse stakeholders and vendors, anticipate needs and risks, and conduct effective meetings via Teams and email.
  • Build trust and collaborate effectively across teams and regions.

Programme Planning and Execution:

  • Develop and maintain programme plans, identify resource needs, and manage schedules.
  • Drive creative and practical solutions to issues through effective collaboration.
  • Adapt to changing business requirements and manage flexible resources.

Operational and Financial Management:

  • Ensure steady-state IT support for new technologies and comprehensive issue resolution post-implementation.
  • Manage the programme's financial health and establish an effective chargeback model.

Reporting and Communication:

  • Provide professional and honest status reports tailored to the audience's needs. Ensure regular updates using the appropriate format.

Qualifications and Personal Attributes:

Experience:

  • Minimum of 15 years in a Programme/Project Management role within a large organisation.
  • Experience running RFP vendor selection processes.
  • Familiarity with the ITIL framework is beneficial.
  • Experience in industries like commercial real estate is a plus, though not required.

Education:

  • Bachelor's degree in business, IT, Computer Science, or a related field, or a certificate in project management.

Skills:

  • Proficiency in programme management methods and tools.
  • Exceptional written and verbal communication skills.
  • Strong management and organisational abilities.
  • Proven ability to motivate and manage large, diverse teams.
  • Conflict management and resolution skills are advantageous.

Attributes:

  • Highly self-motivated with a proactive approach.
  • Professionalism and excellent interpersonal skills.
  • A commitment to contributing to the strategic and financial success of the organisation.

About Pharaoh Capital:

We are committed to fostering a culture of inclusivity, collaboration, and mutual respect. We believe in the importance of diversity and strive to create an environment where every voice is heard.