Customer Service Representative

24 hours ago


Lincoln, Lincolnshire, United Kingdom HomeLet Full time

HomeLet is seeking a skilled Customer Service Representative to join their claims handling team.

Job Summary

This role involves providing exceptional customer service and supporting agents with claims-related queries and concerns.

Key Responsibilities:
  1. Respond promptly to customer queries and concerns, providing clear and concise information about the claims process.
  2. Work closely with agents and other internal stakeholders to resolve complex claims-related issues.
  3. Deliver excellent customer service, consistently meeting or exceeding customer satisfaction targets.
  4. Identify opportunities to improve customer service and implement changes accordingly.
  5. Escalate fraud indicators as necessary, working closely with internal stakeholders to resolve complex cases.
Qualifications and Benefits

The successful candidate will possess 3 GCSEs at grade C or above, including English and Maths. HomeLet offers a competitive salary, company pension scheme, and enhanced maternity and paternity leave packages.

A comprehensive benefits package includes flexible working arrangements, cycle to work scheme, counselling support, health screening, and much more.



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