Facilities Management Assistant

2 weeks ago

Surbiton, Greater London, United Kingdom EMCOR UK Full time
About the Role

We are seeking a highly skilled and experienced Facilities Management Assistant to join our team at EMCOR UK. As a key member of our operations team, you will be responsible for supporting the Operations Manager in the delivery of site contracts and providing day-to-day client facilities management support.

Key Responsibilities
  • Review and evaluate existing soft and hard services contracts to provide KPI and SLA reports
  • Provide day-to-day hard and soft services contract management, including cleaning, vending, catering, and contractor management
  • Produce accurate contract performance reports on a weekly, monthly, and ad-hoc basis
  • Communicate with client departments on completed and planned works
  • Provide day-to-day FM operational support to the client
  • Liaise with clients and manage complaints
  • Deal with subcontractor and supplier enquiries
  • Comply with additional ad-hoc instructions as required
  • Assist with overseeing Planned Preventive Maintenance scheduling
  • Operate as a member of the EMCOR team, leading and supporting site-based services
  • Ensure all operations are undertaken with total adherence to legislative and local Health and Safety regulations
  • Identify opportunities to increase the scope of client delivery
  • Ensure supervisors and staff have the necessary skills and knowledge
  • Manage variable works via third-party contractors
  • Plan, implement, and deliver contract operational plans
  • Focus on innovation with regard to site delivery
  • Carry out hygiene and housekeeping audits
  • Manage EMCOR operational activity to required SOPs
  • Develop and maintain site standards and specifications
  • Manage and coordinate all site-based delivery teams
  • Ensure KPIs/SLAs are met and communicated to the team
  • Plan and coordinate team briefings and Toolbox Talks
  • Review staffing levels and labour costs
  • Provide monthly operational reports
  • Influence and encourage collaboration, knowledge sharing, and best practice
  • Regularly meet with the client to communicate key contract issues
  • Deliver all required outputs against agreed KPIs
  • Identify cost reduction opportunities
  • Manage/assist in recruitment procedures
Requirements
  • Technical Certificate or Diploma
  • IOSHH or NEBOSH Qualified
  • Experience of producing and reviewing RAMS
  • Experience within a similar role, managing the delivery of complex high-value contracts
  • Experience of using Word, Excel, CMMS, and Helpdesk Packages
  • Excellent interpersonal and customer relationship skills
  • Effective communication skills
  • Ability to sustain effective relationships
  • Ability to plan and organise in a timely manner
  • Drive and determination
  • Reliable and resilient under pressure
  • Has a detailed understanding of operational needs
About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs. Our purpose is to create a better world at work. We harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements.

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