Facilities Management Assistant

3 weeks ago

Surbiton, Greater London, United Kingdom EMCOR UK Full time
About the Role

We are seeking a highly skilled and experienced Facilities Management Assistant to join our team at EMCOR UK. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our facilities management services to our clients.

Key Responsibilities
  • Review and evaluate existing soft and hard services contracts to provide KPI and SLA reports
  • Provide day-to-day hard and soft services contract management, including cleaning, vending, catering, and contractor management
  • Produce accurate contract performance reports on a weekly, monthly, and ad-hoc basis
  • Communicate with client departments on completed and planned works
  • Provide day-to-day FM operational support to clients
  • Liaise with clients and subcontractors to resolve issues and complaints
  • Assist with overseeing Planned Preventive Maintenance scheduling
  • Ensure compliance with legislative and local Health and Safety regulations
  • Identify opportunities to increase the scope of client delivery
  • Manage variable works via third-party contractors, ensuring contractor competence and compliance with EMCOR's/Client's contractor management systems
Requirements
  • Technical Certificate or Diploma
  • IOSHH or NEBOSH Qualified
  • Experience of producing and reviewing RAMS
  • Experience within a similar role, managing the delivery of complex high-value contracts with both hard and soft services experience
  • Experience of using Word, Excel, CMMS, and Helpdesk Packages
  • Excellent interpersonal and customer relationship skills, with an emphasis on accuracy
  • Communication skills – a good use of oral and written skills to communicate, in detail, accurately
  • Ability to sustain effective relationships by understanding the importance of professionalism and able to handle complaints effectively
  • Ability to plan and organise in a timely manner, prioritising workloads effectively
  • Drive and determination by accepting challenges and striving towards departmental, personal, and company goals and objectives
  • Reliable and resilient under pressure, accepting responsibility and taking ownership and accountability
  • Has a detailed understanding of operational needs, having a thorough awareness of commercial implications of actions
About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to create a better world at work.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

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