Fleet Partnerships Specialist

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Northampton Business Directory Full time
Purchasing and Customer Relationship Manager

The role of the Purchasing and Customer Relationship Manager will work within the fleet department to help order and deliver new vehicles while building and managing customer and supplier relationships. This position is vital in the delivery of customer excellence to the wider Volkswagen Financial Services|FLEET customer portfolio and contributing to the growth and development of the department.

Key Responsibilities:

  1. Communication with VWFS|FLEET Customers and Vehicle Suppliers to identify vehicle requirements
  2. Liaising with nominated dealers/obtaining quotations and issuing vehicle purchase orders via EbbonDacs
  3. Progressing vehicle orders weekly, keeping systems and customers updated
  4. Efficient handling of outbound calls, handling queries in a professional manner supporting our right first-time ethos where possible.
  5. Communicating with internal and external customers through various Omni-channel including email, phone or face to face to answer customer enquiries
  6. Ensuring business critical reports are carried out and kept up to date providing customers with updates surrounding in life order queries raised
  7. Awareness of automotive products provided within the UK, including an understanding of Contract Hire and Salary Sacrifice is advantageous although training will be provided
  8. Validating documentation - ensuring all relevant information is in place allowing the advisor to correctly place the order for the agreed and desired product for our customers
  9. Carrying out relevant risk checks on new dealer suppliers - supporting the senior in the set up through BPDD process with Risk Control
  10. Tracking and processing new orders - Raising new business enquiries and orders to our dealer network - ensuring they are placed with the correct site, whether this is customer nominated or through our PDN. Proactively speaking with dealer network to resolve pricing queries in a timely manner to avoid delay of orders being placed at factory
  11. Performing a variety of tasks as assigned by the Senior/Team Manager such as a variety of administrative tasks - completing through the use of Salesforce and prioritising the workload to ensure tasks are completed within the agreed SLA expectation - both personal and for the team

About the Role:

This temporary role requires additional skillset & experience gained ideally within the UK automotive and/or fleet background, and in particular including data management responsibilities such as;

  1. Ability to communicate effectively via both oral & written methodology with external parties discussing customer feedback for improved service levels
  2. Ability to manipulate various reams of data into dashboards & consistent report packs including summary tables and charts
  3. Advanced excel skills required - covering functions such as vlookup, pivot tables, conditional formatting etc as well as interactive report pack creation
  4. Experienced in reviewing processes & reporting whilst proposing process enhancements for overall improvements and efficiencies
  5. Own monthly business reporting from 3rd party suppliers, manipulating and onward sharing data to improve overall customer outcomes
  6. Ability to learn new IT systems quickly and consistently allowing for increased output to queries
  7. Ability to work on projects alone or as part of a team

Requirements:

  1. A good knowledge of VW Group Brand product and other manufacturers
  2. GCSE Maths and English at level C or above
  3. Ability to communicate effectively both in writing and verbally at all levels
  4. Advanced excel skills
  5. Attention to detail with a high degree of accuracy and ability to work under pressure
  6. Knowledge and understanding of UK Fleet leasing solutions advantageous
  7. A team player with the ability to work under pressure & at times alone in order to meet strict deadlines
  8. Confident and customer-focused in communicating both by telephone and face to face.
  9. High level of Customer service experience and ability to demonstrate use of initiative in order to aid departmental productivity.

Additional Skills:

  1. Can work on own initiative as well as part of a team.
  2. Dynamic, inquisitive, and curious
  3. Analytic with an eye for detail

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