Implementation Service Lead
4 weeks ago
Drive Digital Transformation and Enhance Customer Experience
Voyage Care Ltd is seeking a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services. This is a fixed-term contract for 18 months, with a hybrid working arrangement and regular travel across the UK.
Key Responsibilities- Customer Engagement: Serve as the primary contact for Operational teams, Implementation Managers, and Service Managers to ensure a seamless implementation process.
- Data Management: Manage and prepare data for successful implementations.
- Training & Support: Train and coach staff on new processes and systems.
- Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
- Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
- Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
- Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.
- Essential: Full UK Driving Licence, experience working with multiple stakeholders, proficient in MS Office applications, self-directed with excellent communication and relationship-building skills, flexible with travel and working hours.
- Desirable: Agile Project Management Foundation Certification, relevant degree or equivalent work experience, knowledge of the social care sector and project management best practices, experience in large-scale digital project implementation.
- Hybrid working
- A supportive and dynamic team environment
- Opportunities for professional growth and development
- Wagestream
- DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
- Eye care vouchers
- Refer a friend scheme
- Competitive salary
- 25 days annual leave plus bank holidays and an additional day for your birthday
- Blue Light Card – Retail discount benefit scheme
- V-Assure, a free 24 hour, confidential and independent help line
- Life assurance
- Pension
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