Energy Customer Support Specialist

1 day ago


London, Greater London, United Kingdom Octopus Energy Full time
Job Description
We are seeking a highly motivated and organized Energy Specialist to join our team in London. The successful candidate will be responsible for providing exceptional customer service, handling complaints, and maintaining accurate records. As an Energy Specialist, you will be the primary point of contact for our business customers, working closely with colleagues to achieve shared goals and objectives.

Key Responsibilities
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Handle complaints and escalate complex issues to senior leaders as needed
• Maintain accurate records and update systems to ensure seamless communication
• Participate in regular training and development opportunities to enhance skills and knowledge

What We Offer
As an Energy Specialist at OEB, you can expect a competitive salary of £27,000 per annum, plus a range of benefits including the OE Group Share Scheme, free breakfast, cycle to work scheme, and EV salary sacrifice scheme. You will also have the opportunity to work with a talented team of professionals who share your passion for sustainability and customer service.

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