Energy Customer Support Specialist

3 weeks ago


London, Greater London, United Kingdom Utility Warehouse Limited Full time
About the Role

As an Energy Customer Support Specialist at Utility Warehouse Limited, you will be responsible for delivering high-quality customer service and support to customers using prepayment meters. This includes identifying and addressing any issues they may have, providing them with accurate information, and resolving their queries in a timely manner.


Key Responsibilities
  • Outbound calling customers to understand their needs and resolve any concerns they may have.
  • Assisting customers with account-related issues, ensuring they stay on supply and receive the support they need.
  • Providing customers with accurate information about their accounts and addressing any queries they may have.

What We Offer

We offer a competitive salary, including share options, and a range of benefits to support your personal and professional growth. These include life insurance, discounted healthcare, and access to our holistic learning and development program, Spark.


Location and Salary

The role will be based in our Colindale office, North London, with hybrid working arrangements in place. The estimated salary for this role is £28,000 - £38,000 per annum, depending on experience.



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