Healthcare Records Assistant

1 month ago

Bristol, Bristol, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Health and Social Care Records Assistant. As a key member of our Records team, you will be responsible for maintaining accurate and up-to-date records, ensuring compliance with data protection regulations, and providing excellent customer service to our stakeholders.

Key Responsibilities

  • Filing and retrieving health and social care records on a daily basis, adhering to Trust policies and procedures.
  • Assisting in maintaining records in a tidy order, transferring between departments as needed.
  • Ensuring incoming and outgoing post is organized and ready for dispatch, with occasional delivery of records to other areas.
  • Assisting with death registration and liaising with professional and administrative staff on record-related issues.
  • Receiving and responding to telephone calls and enquiries regarding health and social care records.
  • Sorting and dispatching incoming mail, maintaining current systems and procedures.
  • Liaising with external agencies to ensure compliance with data protection regulations and subject access requests.
  • Providing administrative support in response to subject access requests and collating information for clinical and administrative processes.
  • Monitoring stationery supplies and reordering as necessary.
  • Providing assistance to colleagues to ensure the efficient running of the Health and Social Care Records Department.

Person Specification

  • Essential:
    • Good standard of education, minimum 3 GCSEs or equivalent.
    • Computer literate with knowledge of Microsoft Word and Excel.
    • ECDL or equivalent.
    • Knowledge of health records and systems.
    • Organizational skills and ability to work under own initiative.
    • Good understanding and working knowledge of data protection regulations.
    • Ability to work as part of a team and demonstrate patience.
    • Flexible and willing to learn.
  • Desirable:
    • Knowledge of mental health records and minimum of two years health record experience.
    • Experience of subject access requests.

About Us

Avon and Wiltshire Mental Health Partnership NHS Trust is a diverse organization with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services to approximately 1 million people living in Bath and North East Somerset, Bristol, North Somerset, South Gloucestershire, Swindon, and parts of Dorset. Our outstanding people promote mental health and wellbeing, and we recognize that happy and fulfilled employees give better care.

We actively encourage applicants from all backgrounds, particularly those from Black, Asian, and minority ethnic backgrounds, those with disabilities, and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives, and knowledge to AWP, as diversity makes us stronger.

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