Property Manager

2 weeks ago

Hull, Kingston upon Hull, United Kingdom FirstPort (UK) Full time
About the Role

We are seeking a highly skilled Property Manager to join our team at FirstPort (UK). As a Property Manager, you will be responsible for providing exceptional property management services to our customers, ensuring that our customer experience is engaging and frustration-free.

Key Responsibilities:

  • Manage a portfolio of properties, ensuring that they are well maintained and compliant with statutory obligations.
  • Provide exceptional customer service, responding to customer queries and concerns in a timely and professional manner.
  • Work autonomously, managing your own diary and prioritizing sites that require more of your time and attention.
  • Arrange and facilitate regular meetings with key stakeholders, guiding and positively influencing decisions and disputes.
  • Manage and authorize all expenditure throughout the year, maintaining cash flow and ensuring value for money for customers and clients.
  • Ensure that all properties are managed in accordance with key Health and Safety legislation, including Fire Safety, Asbestos, and Legionella/Water Hygiene Control regulations.
  • Conduct comprehensive site inspections and visits, ensuring that portfolio KPIs are achieved throughout the year.

Requirements:

  • Demonstrable experience of housing or property management and delivering an exceptional customer service.
  • An IRPM/TPI qualification is highly desirable.
  • Commercially astute, able to use data, trend analysis, and insights to make decisions.
  • Confident, articulate communicator, able to build relationships with all types of customers and clients.
  • Able to work with autonomy across multiple sites.
  • Ability to effectively chair and present meetings and deliver complex updates and financial information to different audiences.
  • Efficient in maintaining administration and finance records electronically.
  • Knowledge of Health and Safety regulations, Residential Landlord & Tenant legislation relevant to property management.
  • Ability to work under pressure and to deadlines, able to prioritize and delegate and manage time effectively.

About FirstPort (UK):

FirstPort (UK) is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders, and over 1,600 Resident Management Companies.

Why Choose FirstPort (UK)?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance, and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future, and look after your health.

We're committed to promoting diversity at FirstPort (UK) and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

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