Property Asset Manager
2 weeks ago
We are seeking an experienced Property Manager to join our team at FirstPort. As a Property Manager, you will be responsible for delivering exceptional property management services to our customers, ensuring that our customer experience is engaging and frustration-free. This role is a key part of our team and requires a commercially astute individual with a strong track record of delivering excellent customer service.
Main Responsibilities
* Provide an exceptional property management service to our customers, ensuring that our customer experience is engaging and frustration-free.
* Ensure that the buildings are well maintained for the landlord and our customers, demonstrating full compliance with our statutory obligations as appointed Property Manager.
* Demonstrate and live our values, naturally gaining new leads and growing and moving the business forward.
* As a remote manager, you will be autonomous in managing your own diary, visiting each property at regular intervals and prioritising sites that require more of your time and attention.
* Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes; encouraging open two-way communication and information cascade.
* Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers and clients whilst reviewing service charge audited accounts and budgets.
* Liaise with the credit control function to ensure effective debt management of the portfolio, inclusive of initial collection of routine service charge arrears.
About You
* Demonstrable experience of housing or property management and delivering an exceptional customer service.
* Commercially astute; able to use data, trend analysis, and insights to make decisions.
* Confident, articulate communicator – both orally and in writing; able to build relationships with all types of customer and client.
About Us
FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders, and over 1,600 Resident Management Companies.
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