Shrewsbury Store Team Member
3 weeks ago
As a key member of our Shrewsbury store team, you will be the face of our business, providing exceptional customer service and ensuring a memorable experience for our customers. You will be responsible for greeting and serving customers in a friendly, enthusiastic, and professional manner, utilizing your knowledge to help them find the best products to suit their needs.
Key Responsibilities
- Greet and thank customers, wishing them a fond farewell in a warm and friendly manner.
- Provide exceptional service at all times, utilizing your knowledge to help customers find the best products to suit their needs.
- Efficiently process sales, orders, and refunds at the tills.
- Process deliveries and help get new stock onto the shop floor.
- Maintain a clean and tidy shop floor and back of house.
- Stay up-to-date with company activity and promotions.
- Support floor moves, sale set-ups, and launches.
- Adhere to all FatFace policies and procedures.
Competencies
- Deliver excellent customer service standards, focusing on customer needs and satisfaction.
- Exhibit a passionate commitment and enthusiasm for the FatFace brand, demonstrating our brand vision and values.
- Align yourself with our social and environmental mission and champion actions that you can directly impact.
- Provide a personal, genuine, and authentic approach.
- Act with integrity, demonstrating a passion for, interest in, and understanding of others.
- Value and respect the team at all levels, getting on well with everyone around you.
- Play an active and positive part in the team, embracing every opportunity to be a part of what's going on.
- Enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction.
Benefits of Working with Us
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox, our online platform, offering amazing online discounts, home workouts, wellbeing content, and popular brand discounts.
- THRIVE, our learning management system, providing access to 1000s of pieces of learning.
- Dental insurance (employee-funded).
- Pension scheme.
- EAP support around the clock.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced family-friendly policies, including maternity leave.
- Refer a friend scheme.
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