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Front Desk Associate
2 months ago
We are seeking a highly skilled and customer-focused Receptionist to join our front-of-house team at THE PIG Hotels in Swanage, Dorset.
About the RoleAs a Receptionist, you will be the first point of contact for our hotel guests, providing exceptional service and ensuring a warm welcome to our guests. You will be responsible for managing the front desk, handling incoming calls, responding to emails, and maintaining communication with all departments within the hotel.
Key Responsibilities- Provide exceptional customer service to hotel guests
- Manage the front desk, including check-in and check-out procedures
- Handle incoming calls and respond to emails in a timely and professional manner
- Maintain communication with all departments within the hotel
- Work collaboratively with the front-of-house team to ensure seamless service delivery
As a Receptionist at THE PIG Hotels, you can expect a range of benefits, including:
- Staff stays - free B&B
- 35% discount on food, beverages & treatments
- Meals on duty
- Annual holiday increase (up to 33 days)
- Take home goods - cost price
- Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through.
- A range of learning & development courses
- Anniversary vouchers - dinner with wine for 2
THE PIG Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.
Robin Hutson: 'As with all good hospitality, THE PIG is fundamentally about people; it's the personalities, passion, knowledge, and skills of the people we work with that somehow converge to creating THE PIG experience'.
