Collections and Recoveries Strategy Manager

2 days ago

London, Greater London, United Kingdom Fintellect Recruitment Full time
Job Title: Collections and Recoveries Strategy Manager

At Fintellect Recruitment, we are seeking an experienced Collections and Recoveries Strategy Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing successful collections and recovery strategies that align with our business goals.

Key Responsibilities:
  • Product Strategy and Vision: Develop and articulate a clear collections and recovery product vision aligned with our business's strategic goals.
  • Collections and Recovery Strategy: Lead the Collections and Recovery strategy, ensuring alignment with both customer and commercial objectives.
  • Product Development and Optimisation: Develop and implement a comprehensive collections capability tailored to our expanding unsecured lending portfolio.
  • User Experience and Compliance: Champion a user-centric approach to design, focusing on creating intuitive and efficient workflows for collections and recovery processes.
  • Data-Driven Decision Making: Utilise qualitative and quantitative data to assess the performance of our collections capability and drive continuous improvement.
  • Market Analysis and Industry Trends: Stay abreast of industry trends, market dynamics, and emerging technologies related to collections and debt recovery.
  • Stakeholder Communication: Effectively communicate product updates, performance metrics, and future plans to internal teams and stakeholders.

Requirements:

  • Proven experience in strategy roles, with a track record of developing and implementing successful strategies.
  • In-depth knowledge of UK regulations relating to collections activities, including CONC, the Consumer Credit Act (CCA), and Lending Standards Board (LSB) guidelines.
  • Experience in developing or utilising digital solutions for collections and recovery processes.
  • Demonstrated experience in managing credit and compliance risk.
  • Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
  • Committed to customer-centricity and delivering exceptional customer experiences.

What We Offer:

  • Competitive salary and benefits package.
  • Private Medical Cover - Access top tier medical private medical facilities and professionals provided through AXA medical insurance.
  • Health Cash Plan - Receive reimbursement or contribution towards day-to-day health treatments, Access to digital physio and digital skin clinic.
  • Gym Discounts - Enjoy discounts on various gym memberships.
  • Life Assurance - Ensure peace of mind for your loved ones with a benefit of four times your salary.
  • Pension Scheme - 3% employer contribution, 5% employee contribution.
  • Leave - 25 days annual leave + the option to buy or sell up to 5 days, Celebrate your birthday with a day off on us, 5 days volunteering.
  • Employee Assistance Programme - Gain holistic wellbeing support for life's ups and downs.
  • Learning and Development - Enjoy professional development and grow with us.

  • Collections Strategy Manager

    2 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Collections and Recoveries Strategy & Product OwnerWe are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Collections and Recovery Strategy:Lead the Collections and Recovery strategy,...

  • Collections Strategy Manager

    2 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Collections and Recoveries Strategy & Product OwnerWe are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Collections and Recovery Strategy:Lead the Collections and Recovery strategy,...

  • Collections Strategy Manager

    3 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Collections and Recoveries Strategy & Product OwnerWe are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Collections and Recovery Strategy:Lead the Collections and Recovery strategy,...

  • Collections Strategy Manager

    2 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Collections and Recoveries Strategy & Product OwnerWe are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Collections and Recovery Strategy:Lead the Collections and Recovery strategy,...

  • Collections Strategy Manager

    2 weeks ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleWe are seeking an experienced Collections and Recoveries Product Owner to join our team at Fintellect Recruitment. As a key member of our organization, you will be responsible for developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Key ResponsibilitiesProduct Strategy...

  • Collections Strategy Manager

    2 weeks ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleWe are seeking an experienced Collections and Recoveries Product Owner to join our team at Fintellect Recruitment. As a key member of our organization, you will be responsible for developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Key ResponsibilitiesProduct Strategy...

  • Collections Strategy Manager

    7 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Collections and Recoveries Strategy & Product OwnerWe are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Key Responsibilities:Product Strategy and Vision: Develop and articulate a clear...

  • Collections Strategy Manager

    7 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Collections and Recoveries Strategy & Product OwnerWe are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Key Responsibilities:Product Strategy and Vision: Develop and articulate a clear...

  • Collections Strategy Manager

    1 week ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Collections and Recoveries Strategy & Product OwnerWe are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Key Responsibilities:Develop and articulate a clear collections and recovery...

  • Collections Strategy Manager

    1 week ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Collections and Recoveries Strategy & Product OwnerWe are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Key Responsibilities:Develop and articulate a clear collections and recovery...

  • Collections Strategy Manager

    6 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Collections and Recoveries Strategy & Product OwnerOur client is a proactive bank on a mission to improve lives by providing better clarity, intelligence, and technology to empower individuals in making smart financial decisions.The role of Collections and Recoveries Strategy & Product Owner is to develop and enhance the collections and recovery strategies...

  • Collections Strategy Manager

    6 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    Collections and Recoveries Strategy & Product OwnerOur client is a proactive bank on a mission to improve lives by providing better clarity, intelligence, and technology to empower individuals in making smart financial decisions.The role of Collections and Recoveries Strategy & Product Owner is to develop and enhance the collections and recovery strategies...

  • Collections Strategy Manager

    2 weeks ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleWe are seeking an experienced Collections and Recoveries Product Owner to join our team at Fintellect Recruitment, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Key ResponsibilitiesProduct Strategy and Vision:Develop and articulate a clear collections...

  • Collections Strategy Manager

    2 weeks ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleWe are seeking an experienced Collections and Recoveries Product Owner to join our team at Fintellect Recruitment, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Key ResponsibilitiesProduct Strategy and Vision:Develop and articulate a clear collections...

  • Collections Strategy Manager

    2 weeks ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleFintellect Recruitment is seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Key ResponsibilitiesProduct Strategy and Vision:Develop and articulate a clear collections and...

  • Collections Strategy Manager

    2 weeks ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleFintellect Recruitment is seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.Key ResponsibilitiesProduct Strategy and Vision:Develop and articulate a clear collections and...

  • Collections Strategy Manager

    7 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleWe are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.The successful candidate will have a proven track record of developing and implementing successful strategies, with a...

  • Collections Strategy Manager

    7 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleWe are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.The successful candidate will have a proven track record of developing and implementing successful strategies, with a...

  • Director of Collections and Recoveries

    4 weeks ago

    London, Greater London, United Kingdom Starling Bank Full time

    About the RoleThis senior leadership position is responsible for defining and delivering the best customer experience through strong leadership, effective strategy, and efficient processes relating to all collections and recoveries activities.Key ResponsibilitiesStrategic Leadership:Develop and deliver the strategic plan for Collections and Recoveries...

  • Director of Collections and Recoveries

    3 weeks ago

    London, Greater London, United Kingdom Starling Bank Full time

    About the RoleThis senior leadership position is responsible for defining and delivering the best customer experience through strong leadership, effective strategy, and efficient processes relating to all collections and recoveries activities.Key ResponsibilitiesStrategic Leadership:Develop and deliver the strategic plan for Collections and Recoveries...