Collections Strategy Manager

3 days ago


London, Greater London, United Kingdom Fintellect Recruitment Full time
Collections and Recoveries Strategy & Product Owner

We are seeking an experienced Collections and Recoveries Product Owner to join our team, focusing on developing and enhancing the collections and recovery strategies with a strong emphasis on digital customer experience journeys.

Collections and Recovery Strategy:
  • Lead the Collections and Recovery strategy, ensuring alignment with both customer and commercial objectives.
  • Formulate strategies and treatments for customers experiencing financial difficulties or who are deemed vulnerable.
  • Ensure all policies and procedures adhere to regulatory standards and are continuously monitored for compliance.
User Experience and Compliance:
  • Champion a user-centric approach to design, focusing on creating intuitive and efficient workflows for collections and recovery processes.
  • Collaborate closely with compliance to ensure the processes adhere to industry regulations and data security standards.
Data-Driven Decision Making:
  • Utilise qualitative and quantitative data to assess the performance of our collections capability and drive continuous improvement.
  • Leverage data analytics and customer feedback to make informed product decisions, drive continuous improvement, and measure the success of product initiatives.
Market Analysis and Industry Trends:
  • Stay abreast of industry trends, market dynamics, and emerging technologies related to collections and debt recovery.
  • Utilise market insights to identify opportunities for product differentiation and enhancements to continually refine and innovate our digital collections approaches.

As a Collections and Recoveries Product Owner, you will have the opportunity to lead and shape the collections and recovery strategy for a rapidly expanding market segment. You will work in a collaborative and dynamic environment focused on delivering exceptional customer experiences.

Our company offers a competitive salary and benefits package, including private medical cover, health cash plan, gym discounts, life assurance, pension scheme, leave, and employee assistance programme.



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